Litecoin transferred to Bitcoin Address, Coinbase under fire on social media for unhelpful customer support
Ishan Garg Posted On December 18, 2018 
Coinbase, the largest exchange in the US, has come under fire due to an unhelpful cusotmer service experience. When Coinbase user Dustin Jindra, accidently sent Litecoin [LTC] to Bitcoin [BTC] address, the Coinbase customer service gave a standard response stating the coins aren’t recoverable.
Turns out the tokens are recoverable. The Crypto Twitter community was able to help Dustin Jindra recover his Litecoins. Apart from being totally unhelpful regarding recovering the Litecoin, twitter community was more angered by the fact that Coinbase does not have basic checks in place.
https://twitter.com/djjindra/status/1073077397962993664
Even Cypherpunk and Crypto influencer Jameson Lopp joined in the conversation stating that the coins are recoverable.
Technically speaking I'm pretty sure that this should be recoverable… it just won't be easy.
— Jameson Lopp (@lopp) December 13, 2018
The coins were indeed recoverable which Dustin confirmed on the thread.
https://twitter.com/djjindra/status/1073264667663822848
Blockmanity’s Take
Most of the cryptocurrency exchanges are known for their bad service. But this kind of service wasn’t expected from Coinbase which is a unicorn valued at $8 billion. How can Coinbase improve? Well, for starters address verification is must. Exchanges have a responsiblity to ensure the user’s funds are safe.
It is Coinbase’s responsiblity to ensure that the token’s aren’t being sent to a different blockchain address.
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